At Maleema, we take care to check our products before dispatch. We want every customer to have a positive experience with our products. Returns are accepted only when a product is received damaged, defective or incorrect.
You may request a return or resolution if:
The product is damaged when delivered.
The product has a manufacturing defect.
You have received an incorrect product.
We do not accept returns or exchanges for change of mind, personal preference, colour preference, or other reasons unrelated to damage, defects or an incorrect item.
If you receive a damaged, defective or incorrect product, please email us at info@maleemaindia.com within 24 hours of delivery.
Please include:
Your order number.
Clear photographs or videos showing the issue and product packaging.
A brief description of the problem.
Our team will review your request and generally respond within 2–3 business days. Please retain the product and its original packaging until the issue has been reviewed.
If your request is approved, Maleema will arrange an appropriate resolution, which may be:
A replacement, subject to product availability; or
A refund to your original payment method.
If a refund is approved, it will be processed within 7–10 business days. Your bank or payment provider may require additional time for the amount to reflect in your account.
Returns and refunds are subject to review and approval based on the reported issue and the information provided.
This policy does not limit any consumer rights that cannot legally be excluded under applicable Indian law.
For return, replacement or refund-related queries, please contact:
Email: info@maleemaindia.com
Please mention your order number in all communications so that we can assist you promptly.
